The following guide provides step by step instructions for creating a FTP
(File Transfer Protocol) account on the server using your Control Panel
(HELM).
HOW TO:
Create a FTP account
Step 1: Login to HELM
Login to your Control Panel: http://<yourdomain>
(Replace <yourdomain> with your domain name)
Step 2: Go to your Domain
Click on "Domains" and then on the
domain where you would like to create a new FTP account
Step 3: Click "FTP Accounts"
Click on the "FTP Accounts"
icon
Step 4: Add a new FTP account
Create a new email account by
clicking the "Add new" button.
FAQ
Q: What program should I use to load my files to
the server?
A: We recommend all our users use FileZilla, you can download a
free
copy here.
Q: The server rejects my
User ID and Password
A: Please reset your password using the
Reset
FTP password guide.
Q: I cannot connect to the FTP server
A: Please make sure that the "Passive FTP setting" us NOT active.
For detailed instructions, please download your
complete FTP manual.
Web access
to FTP
You can access your FTP server (to send /receive
emails) via your browser, here:
ftp://ftp.<yourdomain>
(Replace "<yourdomain>" with your domain name).
Contact us
Please do not hesitate to contact us if you need additional support
/ information or help.
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