Creating an Email Forwarder

The following guide provides step by step instructions for creating an email account on the server using your Control Panel (HELM).

What is an Email Forwarder?


An Email Forwarder can also be referred to as an "Alias". Here are a couple of possible meanings / interpretations of the word "Alias" according to Google:

- Another name for an existing user's address
-An assumed or additional name that a person has used or is known by
- An alternative name that can be used instead of the primary name
- Another name by which a person is known
- An American SpyFi television series, created by J. J. Abrams

Basically, an Email Forwarder, or email alias, is an additional address for the same person or e-mail user. (Eg. john@domain.co.za ; johndoe@domain.co.za )
 

 
HOW TO: Create an Email Forwarded
   
Step 1: Login to HELM

 

 

 

 

 

 

 

 

 

 

 

Login to your Control Panel: http://<yourdomain>
(Replace <yourdomain> with your domain name)

Step 2: Go to your Domain

Click on "Domains" and then on the domain where you would like to create a new Email Forwarder

Step 3: Click "Email Forwarding"

Click on the "Email Forwarding" icon

Step 4: Add new email forwarder

Create a new address clicking the "Add new" button.  Type the new email address, followed by the address where emails should be forwarded.
 

 
How can I benefit from email forwarders?

Here are a couple of common scenarios:

1 - You are the only member of a domain, but need more than one email address @domain.co.za.

Let's take the following scenario, John has a company and recently registered domain.co.za for his business.  He needs the following email addresses: sales@domain.co.za ; info@domain.co.za ; john@domain.co.za ; jdoe@domain.co.za

Instead of creating a separate mailbox for each of these addresses, it's a lot more efficient to create 1 mailbox called: john@domain.co.za and then have all the other addresses forward to this mailbox.

2 - Temporary email address (promotions, temp appointment, etc).

John is running a promotion on T-shirts and needs a temporary address called tshirt@domain.co.za forwarding to his marketing director's address: mark@domain.co.za

3 - Save email accounts on server.

You only have x number of email accounts / users available on your hosting package, but need multiple addresses for each of these users.

4 - Link to external email addresses.

John needs to have his admin@domain.co.za address forward to his accountant's address: andrew@yahoo.com
 

 
FAQ

Q: I cannot Login to my Control Panel

A: You can recover your HELM login credentials by following this link:
http://www.cozahost.com/help/password

Q: Error: "An email account with the same address already exists."
A: The Email Forwarder you are trying to configure, already exists on the server as either:  An existing Email Forwarder / Multi Recipient Address
A POP3 Email Account.  You will have to delete the existing address.

Q: After creating the Email Forwarder, the messages are not being delivered.
A: Check the spelling of your Email Forwarder and the Address where it's forwarding.

 

 
Contact us
 
Please do not hesitate to contact us if you need additional support / information or help.
 

(c) Cozahost, 1999-2010. All rights reserved.
Use our site map to find information or please contact us if you have any questions.