Using FileZilla to upload your website files

The following guide provides step by step instructions for using the FileZilla FTP client software.

HOW TO: Upload website files using FileZilla
   
Step 1: Download and Install FileZilla

You can download your Free copy of FileZilla here...

Step 2: Create a FTP site

After installing FileZilla, open the application and click on the File/Site Manager option.  The following screen should appear:

Click on the New Site button and enter the values as provided in your server setup, or use the settings for the FTP User you created in HELM.

Explanation of the values:

“Host” your FTP server address, usually the setting should be configured as:
-          Host: ftp.yourdomain.co.za

“Port” the TCP/IP protocol that will be used to communicate with the server.  By default the setting should be configured as:
-          Port: 21

“Logon type” how you will be connecting to the server:
-          Logon Type: Normal

“User” your FTP User Name
-          User: UserName (as configured in HELM)

“Password” your FTP Password
-          Password: Password (as configured in HELM)

The following step is very important, if Passive FTP is not disabled, you will not be able to connect to the server.  Click on Advanced, and tick the option to “Use active mode”.  If this setting is not configured, you will not be able to connect.

Click OK, click Save and Exit.  You are now ready to connect to the server and transfer your files.

Step 3: Connect to the FTP server

Click File/Site Manager, select your FTP site and click Connect

A FTP log will appear on the top half of your window and FileZilla should now be connected to your FTP server.  On the left you will be able to view all the files stored on your computer, on the right, all the files stored on the server.

If your FTP account is configured to have access to all the files on the server side, you will notice 3 folders on the right hand side:

- DB:  This folder is used by HELM when you create an Access Database using the HELM interface.  For more information, kindly refer to our help pages: http://www.cozahost.com/help
- Logs:  The server stores information about users visiting your website in this folder.  The logs indicate how many visitors you are receiving, how long your visitors are staying, which pages they are the viewing, etc.  The information is then used to compile detailed statistics so that you can monitor the traffic on your website.  For more information on website statistics, kindly refer to our help pages: http://www.cozahost.com/help
- WWWROOT:  All your website files are stored in this folder.  If your files are not stored in the /wwwroot folder, the server will not be able to display the files on your website.

Click on the "FTP Accounts" icon

Step 4: Copy Files to the server

Double click on the /wwwroot folder, once the folder is active in your right pane, simply drag-and-drop your files from the left hand window (your files) to the right side (the server).

FileZilla will automatically start copying the files to the server.

Please note, your default page (the page you would like to display first), should always be named one of the following:
-         
index.htm
-          index.html
-          default.htm
-          default.html
-          index.asp
-          default.asp
-          default.aspx
-          index.php
-          default.php
 

 
FAQ
 
Q: My Website is not displaying
A: Please make sure that your default page (first page) is named according to the instructions in Step 4.

Q: My old page is still displaying instead of the new content
A: Your old page might still be stored in your system cache, please visit your page, press and hold CTRL+F5 to force a refresh of the page.

Q: The server rejects my User ID and Password
A: Please reset your password using the Reset FTP password guide.

Q: I cannot connect to the FTP server
A: Please make sure that the "Passive FTP setting" us NOT active.  For detailed instructions, please download your complete FTP manual.
 

 
Web access to FTP
 
You can access your FTP server  (to send /receive emails) via your browser, here:
ftp://ftp.<yourdomain> (Replace "<yourdomain>" with your domain name).
 
 
Contact us
 
If this document was not helpful, or if you are still experiencing problems, kindly contact our Helpdesk with the following:

1 – Description of your problem
2 – Your domain name that you have with Cozahost
3 – Your FTP login credentials (User name and Password)
4 – A copy of the FileZilla FTP log

Please do not hesitate to contact us if you need additional support / information or help.
 


(c) Cozahost, 1999-2012. All rights reserved.
Use our site map to find information or please contact us if you have any questions.