Please follow these easy steps to reset your FTP password.
1. Login to HELM
The first step is to login to your Control Panel, if you lost
your Control Panel login details, please click here.
2.
Go to the "Domain" menu
Click on "Domains", from here you can control
any configuration aspect of your server.
3.
Select your domain
Click on the domain where you want to reset your FTP password.
4.
Click FTP icon
Click on the "FTP Accounts" icon.
5.
Click on your FTP account
Select the User ID where you would like to reset the
password. If no User ID's are currently configured, please
click here.
6.
Enter new password
Delete the asterisks (*) in the "Password" and
"Confirm Password" fields. Enter your new password and click
"Save". Wait for the server confirmation, your password was
updated.
(Please note, the number of
asterisks (*) may appear to be more that the password you specified.
The server does this so that nobody can guess your password based on
the amount of asterisks)
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