Please follow these easy steps to reset any of your email account passwords.
1. Login to HELM
The first step is to login to your domain's web based control panel (Helm), eg http://helm.your-own-domain-name - which will take you to a page
similar to the one shown below.(If you lost
your Control Panel login details, please click here.)
2.
Go to the "Domain" menu
Click on "Domains", from here you can control
any configuration aspect of your server.
3.
Select your domain
Click on the domain where you want to reset an email account
password.
4.
Click "POP3 Email Accounts"
Click on the "POP3 Email Accounts" icon as displayed.
5.
Select an email account
Select the email account where you need to reset the
password.
6.
Set your new Password
Delete everything displayed in the "Password" and "Confirm
Password" fields. Enter your new Password in both fields and
click "Save". Wait for the server confirmation.
Your password has now been updated.
(Please note, the number of
asterisks (*) may appear to be more that the password you specified.
The server does this so that nobody can guess your password based on
the amount of asterisks)
Common Issues
For more help relating to email, please click here.
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